x5999 Terms and Conditions

Definitions and Scope of Application

These terms and conditions ("Terms") apply to all services, websites, and related applications of the x5999 platform. By registering on the x5999 platform or using any of its services, you are considered to have fully accepted these Terms.

Key Definitions

• "Platform" — The website, mobile version, and all related digital services operated by x5999.
• "User" or "Member" — Any person who has created a registered account on x5999 or is using the platform.
• "Account" — Each user's personal registered profile.
• "Wallet" — The account used to manage a user's balance within the platform.
• "Bonus" — Any promotional credit, free bet, or special benefit granted by x5999.

Account Registration and Use

To create an account on x5999, users must provide accurate, complete, and up-to-date information. Providing false or misleading information may result in permanent account closure.

Registration Requirements

• Each individual may create only one account. Creating multiple accounts is strictly prohibited.
• The name, address, and identification details provided at registration must be accurate.
• Users must use a payment method registered in their own name. Transactions from third-party accounts are not accepted.
• After registration, users may be asked to complete a verification (KYC) process, especially before withdrawals.
• It is the user's responsibility to keep their account password confidential. Passwords must not be shared with others.

Account Verification

x5999 may request a national ID card, passport, or other government-issued documents for identity verification at any time. If verification is not completed, the withdrawal process may be delayed or suspended.

Age Limit and Eligibility Requirements

Users must be at least 21 years of age to participate on x5999. This platform is strictly prohibited for minors.

Additional Eligibility Requirements

• Users must use the platform of their own free will and independently.
• Users who have requested self-exclusion or a break may not create a new account.
• Employees of x5999 and their family members may not place bets on the platform.

Deposit and Withdrawal Rules

All financial transactions on x5999 are processed through secure and encrypted methods. The platform accepts payments via bKash, Nagad, Rocket, Upay, and bank transfer.

Deposit Rules

• Minimum deposit amount: ৳300, for all methods.
• Deposits must be made using a payment method registered in the user's own name.
• Deposits made through third parties are prohibited and such transactions will be considered void.
• The correct reference number shown in the system must be used at the time of deposit.

Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawals are generally processed within 15 minutes to 2 hours.
• Identity verification may be required before a withdrawal request is processed.
• Withdrawals may be held if bonus wagering requirements have not been met.
• Withdrawals can only be made to a payment account registered in the user's own name.

Payment Method

x5999 supports the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer (major banks including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank)

Bonuses and Promotional Offers

x5999 offers various bonuses and promotional offers from time to time. Each offer has its own terms, which are clearly communicated when the offer is made.

Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳10,000. The wagering requirement for this bonus is 20 times (20x).

General Bonus Terms

• The specified wagering requirements must be met to qualify for a bonus.
• Each user is eligible to receive the welcome bonus only once.
• Bets placed using bonus balance may be subject to a specific maximum bet limit.
• If the requirements are not met before the bonus expires, the bonus will be automatically cancelled.
• x5999 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse or fraudulent activity is detected, the account will be closed and all winnings will be voided.

VIP and Loyalty Program

Regular members can participate in the VIP program. The VIP program has three tiers:

• Bronze tier: Weekly cashback up to 0.4%
• Silver tier: Weekly cashback up to 0.8%
• Gold tier: Weekly cashback up to 1.2%

Higher tiers can be reached through regular play. The benefits of each tier are detailed on the platform.

Betting and Gaming Rules

The following rules must be followed to ensure the smooth operation of betting and gaming activities on x5999.

General Betting Rules

• A bet will not be accepted if there is insufficient balance in the account.
• Once a bet is confirmed, it cannot be changed or cancelled unless a special option is provided by the platform.
• x5999 reserves the right to cancel bets placed at odds that were incorrectly offered due to a technical error.
• If the schedule of a sports betting event changes, x5999 will act in accordance with its established rules.

Live Gaming

Games from reputable providers including Evolution Gaming and Ezugi are available in the live casino section. In live games, the dealer's decision is considered final.

Fair Play Policy

x5999 ensures fairness and integrity across all games. All games, from slots to live casino, are supplied and tested by reputable providers including Pragmatic Play, JILI, PG Soft, and Spribe.

Prohibited Activities

The following activities are strictly prohibited in order to maintain a safe and fair environment on x5999:

• Operating multiple accounts under the same person's name.
• Using fraudulent methods to obtain bonus benefits or abusing bonuses.
• Using the platform for the purpose of money laundering.
• Using any software, bot, or automated method to gain an unfair advantage.
• Attempting hacking, phishing, or other cyberattacks.
• Attempting to gain unauthorized access to other members' accounts.
• Participating in coordinated fraudulent activity against the platform.
• Using a third party's payment method in their name or without their authorization.
• Creating an account using fake identification or false information.

Account Suspension and Closure Policy

x5999 reserves the right to suspend or close an account without prior notice in the following circumstances:

• If any clause of these Terms is violated.
• If a user refuses to provide identity verification documents or provides false information.
• If evidence of suspicious or fraudulent activity is found.
• If it is confirmed that the user is a minor.
• Using the platform from a restricted region.

Self-closure of account

If a user wishes to close their account voluntarily, please contact our 24/7 live chat support. Any pending withdrawal requests must be processed before submitting an account closure request.

Privacy & Data Security

x5999 is committed to protecting your personal information. Our full privacy policy is published separately and is considered part of these terms and conditions.

Data Collection & Use

• Information collected during registration and verification is used solely for the purpose of providing services.
• Personal information is not shared with third parties, except where required by legal obligation.
• All sensitive information is secured through SSL encryption.

Use of Cookies

x5999 uses cookies to improve the user experience on the website. By continuing to use the platform, you are consenting to the use of cookies.

Responsible Gaming Policy

x5999 places the highest priority on responsible gaming. We believe online betting is a form of entertainment — it is not a solution to financial problems.

Our Commitment

• Keeping minors away from the platform.
• Providing support when signs of gaming addiction are observed.
• Providing a self-exclusion facility — any member can take a break from their account for a set period of time.
• Providing the facility to set spending limits.

Contact for Support

If you are experiencing gaming-related problems, you can get support in Bengali through our 24/7 live chat. Our trained support team will help you find the right path.

Limitations of Liability

x5999 accepts no liability for the following:

• If betting or gaming activity is disrupted due to internet connectivity issues, power outages, or other technical problems.
• If any loss occurs due to a fault in third-party software or hardware.
• If a user's information is compromised as a result of unauthorized access or a cyberattack, in cases where x5999 had taken appropriate security measures.
• For losses caused by user negligence or error.
• For not receiving expected earnings from gaming — all betting and gaming activities carry a risk of financial loss.

x5999 always strives to operate a safe, fair, and reliable platform. Our team works around the clock to resolve any technical issues quickly.

Policy on Changes to Terms

x5999 reserves the right to partially or fully amend these terms and conditions at any time. The following process will be followed in the event of changes:

• Members will be notified of significant changes via email or platform notification.
• Updated terms and conditions will take effect from the date of publication.
• Continuing to use the platform after changes have been made will be considered acceptance of the new terms and conditions.
• If you do not wish to accept the new terms and conditions, you have the option to close your account.

The most recently updated terms and conditions will always be available on this page. It is recommended to check regularly.

Contact & Support

If you have any questions or complaints regarding these rules and terms and conditions, please contact us. Our support team provides assistance in Bengali 24 hours a day, 7 days a week.

For more information, visit our FAQ page and Responsible Gaming page.